![]() ![]() The information provided on the site gives me little to no details. I feel like I am in the Twilight Zone with what is going on here. Has anyone had this happen before? Is there an alternate way to contact Microsoft? I have ~6 months prepaid of Xbox Live on my account still and money tied to the account as well. I have no ability to talk to them on the phone or chat, as all functions in my account have been locked. I have replied to the email several times with no response. The response I received (second photo) was just a generic, vague email, claiming "This account was suspended for fraudulent acquisition or use of Xbox Live content." I honestly don't even know what this means, but it seems the appeal process is closed and I have literally no way of contacting Microsoft to 1) get a better understanding of what is going on 2) try to resolve this. ![]() I went through the process of appealing the suspension, as I assumed it was either an error on Microsoft' or someone had hacked my account. I looked into the email, and it turned out my Live account had received a permanent suspension, with no explanation given. Last week, I received a Notice of Xbox Live Enforcement email (first photo), which I thought at first was a scam bc, although I have had an Xbox Live account for 20+ years, I am not an active gamer. This is my first time using reddit, but I do not know where else to turn regarding this issue. ![]()
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